Multimedia Technical Product Manager

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are now looking for a Multimedia Technology Product Manager, who will hold a critical leadership role responsible for the operational excellence, maintenance, and technical roadmap of all global multimedia platforms and delivery systems. You will provide direct managerial oversight for the Studio Manager, the team of Multimedia Developers, and the team of Multimedia Support Analysts, ensuring high performance, global service consistency, and technical stability across all multimedia technology domains. About the Role:

• Own the maintenance roadmap and operational stability strategy for all multimedia products and features, ensuring technology reliability and performance.
• Serve as the escalation point for complex production issues across content delivery networks, video encoding/transcoding, Media Asset Management (MAM) systems, and digital archives.
• Lead the prioritisation and delivery of platform upgrades and security patching across the entire technology stack.
• Conduct regular platform audits and capacity planning to proactively address potential bottlenecks affecting delivery.
• Manage the technical product backlog, leading the agile development process focused on platform remediation and stability.
• Work in direct partnership with the Business Product Owner to align maintenance priorities, technical investment, and platform stabilization efforts with overall business goals.
• Translate operational needs and required compliance updates into clear, actionable requirements and user stories for the developer team.
• Monitor key operational performance indicators (KPIs) such as platform uptime, incident response time, and content delivery latency.
• Team leadership and management, including the Studio Manager, Multimedia Developer team and Multimedia Support Analysts., We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.
  
  Strong experience in product management or technical leadership, with focus on the operations, maintenance, or platform engineering of large-scale digital media systems.
• Deep technical expertise across the multimedia delivery chain: encoding, packaging, delivery and cloud infrastructure.
• Extensive knowledge of Media Asset Management (MAM) systems, large-scale storage, and professional studio technology/broadcast infrastructure.
• Proven track record of managing technical teams, including managing managers and leading globally distributed development and support functions.
• Exceptional verbal and written communication skills, required for executive reporting and global incident communications.
• Strong commercial acumen and demonstrable experience managing large operational budgets, vendor contracts, and license agreements.
  
  You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.
You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.