Multi-Skilled Customer Support

We require Senior Multi Skilled Customer Support Coordinator to join us on a permanent basis for NIGHTS, at our Redditch site. Working on a rotating 40-hour basis(rotation) and every other weekend. When working the weekend, you'll have staggered days off in the week to compensate. You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates. About the Job

Do you have customer service experience? Enjoy being the first point of contact?, You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential. For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for. To be successful you will have:: If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

• Salary: £29,829 per annum, plus night shift allowance
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs