MSK Physiotherapy Administrator

Berkshire Healthcare have an exciting opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team based at Wokingham Community Hospital. If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role. We are looking for candidates with excellent customer service and communication skills, a flexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others. You will be responsible for the management of patient referrals and appointments utilising phone and email communication whilst creating an efficient and compassionate environment for our patients. This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service where you will have daily interaction with patients, administration colleagues and clinical staff.,

• Act as primary point of contact for MSK patients and visitors attending the department
• Take responsibility for digital referral management and patient bookings.
• Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role.
• Liaising with other departments and services to support and assist patients as needed, such as interpreting services.
• Collecting data and statistics to assist management in guiding the service direction.
• Working flexibly in response to the needs of the patients, service and Physiotherapists.
• Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
  
  Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
  
  Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites