MSK Physiotherapy Administrator

If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role.You will be joining a friendly and supportive team,who arepro-active in ensuring a high standard of service within MSK Physio across Berkshire. We are looking for candidates with excellent customer serviceandcommunicationskills, aflexibleapproach,andwhoare competent at multi-tasking.Good IT skills areessential,andyoumust beable todemonstratetheability to work on your own as well as working in collaboration with others. You willbe responsible forthe management of patient referralsand appointmentsutilisingphone and email communicationwhilst creating an efficient and compassionate environment for our patients. This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service where you will have daily interaction with patients, administration colleagues and clinical staff. You will be joining a Trust which has been rated by the CQC as "Outstanding for Care" a Trust who invests in staff and looks to provide them with ongoing training and personal development.Main duties of the job

• Act as primary point of contact for MSK patients and visitors attending the department
• Take responsibility for digital referral management and patient bookings.
• Varietyofspecific admin tasksincludingmanagement ofphonelinesandemail,with patient focus at the forefront of ourrole.
• Liaisingwithother departments andservices to support andassistpatients as needed, such as interpreting services.
• Collectingdata and statistics toassistmanagement in guiding the service direction.
• Workingflexibly in response to the needs of the patients,serviceandPhysiotherapists.
• Supporting colleagues to deliver a high quality,effectiveand compassionate service both virtually and in person.
  
  Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
  
  Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust site