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MSB Contact Centre Advisor

HSBC Group, Chester

MSB Contact Centre Advisor

Salary not available. View on company website.

HSBC Group, Chester

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: dd860d859dff451c948e2b6ac31fdb2e

Location ref: Chester

Full Job Description

  • Be the first point of contact for customers via phone
  • Provide support, resolve queries, and guide customers through our digital banking services
  • Handle complaints with empathy and ownership
  • Suggest improvements to enhance the customer experience

    Passion for helping people and solving problems
  • Strong communication and listening skills
  • Confidence using digital tools and the ability to learn and use various systems and applications.
  • Resilience and a willingness to learn
  • No contact centre experience needed - full training provided

    We're proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We're here to make banking feel more personal - and that starts with how we support our people.
    • The Opportunity This is more than a customer service role - it's a launchpad for your career. Whether you're new to financial services or looking to grow, we'll support your development every step of the way., Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process."

  • Hybrid working
  • 25 days' holiday + bank holidays
  • Annual bonus scheme
  • M&S shopping discount (post-probation)
  • On-site gym and Starbucks
  • Flexible benefits including pension, retail discounts, and wellbeing support
  • One paid volunteering day per year
  • Recognition through Spotlight awards and access to M&S Bank Arena events
    • Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but we'll chat through the shift patterns during the recruitment process.

Direct job link

https://www.jobs24.co.uk/job/msb-contact-centre-advisor-126865466
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