Mortgage Support Assistant

Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Key Tasks:

• Progression of applications, member referencing, initial training attendance and authorisation of Members and Advisers.
• Maintenance of the Membership database to accurately record status and permission levels.
• Processing suspensions and terminations and dealing with references for exited Members and Advisers.
• Secure documentation for membership record and ensure retained to the appropriate database and filing systems.
• Provide appropriate guidance to Appointed Representatives, their Advisers and their employees when dealing with applications to join the network via telephone / email.
  
  Ideally our client is looking for someone with experience working in an administration environment dealing with customers.
• Experience of working under pressure, prioritising and working to tight deadlines is essential.
• It is essential that you have good computer skills, including but not limited to Microsoft applications.
Personal Qualities:
• You need to have excellent verbal and written communication skills with the ability to analyse information with a view to making informed decisions.
• Ideally our client needs someone who is highly self-motivated to meet key objectives, with a real desire to provide support, with a confident and assured approach when dealing with customer queries.
  
  Company pension
• Health and wellbeing programme
• Sick pay
• Options to buy / sell holiday