Monitoring Officer

Help us ensure high-quality facilities services that support outstanding patient care We are looking for a motivated and detail-oriented Monitoring Officer to join our Estates & Facilities team. This is an exciting opportunity to play a key role in assuring the quality, safety and performance of our Facilities Management services, helping to ensure that patients, visitors and staff benefit from clean, safe and welcoming environments. As a Contract Monitoring Officer, you will support the monitoring and assurance of a diverse range of contracted services, including:o Cleaning Serviceso Catering Serviceso Logistics and Porteringo Security Serviceso Car Parking Serviceso Visitor Serviceso Associated Soft Facilities Management functions You will undertake inspections, audits and quality assessments, monitor contractor performance against agreed standards and performance measures, and support the identification and resolution of service issues to drive continuous improvement.This position requires significant travel between sites and is 100% site based.,

• Carry out planned and responsive inspections, audits and monitoring activities across FM services.
• Assess contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), service specifications and quality standards.
• Undertake environmental cleanliness inspections in accordance with national healthcare cleanliness standards.
• Monitor and record service performance, non-compliance and corrective actions.
• Analyse audit and performance information to identify trends and improvement opportunities.
• Support the production of performance reports, dashboards and assurance information.
• Escalate concerns relating to patient safety, infection prevention, food safety, security or service delivery where appropriate.
• Build effective working relationships with clinical teams, ward managers, matrons, Infection Prevention and Control colleagues, contractors and other stakeholders.
• Contribute to governance, compliance and continuous improvement activities across the Estates and Facilities service.
This role offers an excellent opportunity for someone with audit, compliance, quality assurance or facilities experience to develop their career within the NHS. You will have a direct impact on patient environments and service quality by helping ensure contracted services consistently meet the high standards expected.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A