Money Adviser - Business Debtline

Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.

About the Role

At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.

We're looking for Money Advisers to join our Business Debtline team, helping self-employed people and small businesses navigate complex financial challenges and find sustainable solutions. Full training will be provided!

As a Business Debtline Adviser, you'll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You'll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.

This is a meaningful and rewarding role where you'll make a real impact every day.

What You'll Be Doing

You'll be responsible for:

Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels

Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way

Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance

Explaining complex financial information clearly to a non-technical audience

Maintaining accurate client records and completing administration to a high standard

Collaborating with colleagues and contributing to team performance and service improvement

Acting as a professional ambassador for the Money Advice Trust in all interactions

We're looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment.

You'll bring:

Strong communication skills, both written and verbal

The ability to explain complex information in a clear and simple way

A compassionate, client-focused and non-judgemental approach

Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)

Strong organisational skills and the ability to manage workload effectively

The ability to work collaboratively as part of a team

Resilience and emotional awareness when supporting clients in challenging situations

Experience in customer service or advice roles is helpful but not essential. If you're motivated to learn and make a difference, we'd love to hear from you.

Comprehensive initial training (full-time, on site, 9am-5pm for approximately 11 weeks)

Ongoing coaching, quality feedback and development support

Continuous learning to keep up to date with legislation and best practice

We're looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.

What We Offer

We offer a competitive benefits package designed to support your wellbeing and work-life balance, including:

29 days annual leave plus bank holidays

Contributory pension scheme

Predominantly remote working

Generous life insurance

Wellbeing days to support your mental health

Healthcare cashback scheme

Employee Assistance Programme

Up to 30 days working outside the UK (per year)