Mobile Supervisor - Airport Operations

The Mobile Supervisor is a dynamic and critical leadership role responsible for maintaining the highest standards of operational excellence, security, and safety across the airfield and/or terminal operations. This is a highly visible, mobile position that requires proactive engagement, rapid response to incidents, and effective management of multiple teams dispersed across various operational and security posts. The successful candidate will be a key point of contact for escalations, ensuring seamless operational delivery and exceptional communication with internal and external stakeholders., Operational Leadership & Team Management:

• Supervise, guide, and support multiple teams across a wide range of operational posts
• Conduct regular mobile patrols of the assigned area to monitor performance, compliance, safety, and security protocols.
• Allocate manpower and resources effectively to meet fluctuating operational demands and priorities.
• Conduct team briefings and ensure all personnel are informed of daily operational priorities, updates, and security alerts.
Incident Response & Escalation Management:
• Act as the primary point of escalation for security breaches, safety incidents, and operational disruptions within the assigned zone.
• Respond promptly and decisively to all incidents, taking charge to co-ordinate an effective response and ensure a swift resolution.
• Conduct initial investigations, complete detailed and accurate incident reports, and liaise with relevant internal departments and external authorities (e.g., airport police, airfield fire service) as required.
Stakeholder Engagement & Communication:
• Build and maintain strong professional relationships with key stakeholders, including airline operations, ground handling teams, and regulatory bodies.
• Utilise excellent verbal and written communication skills to provide clear, concise, and timely operational updates to the Duty Manager and other departments.
• Represent the company in a professional manner at all times during stakeholder interactions.
Compliance, Safety & Security:
• Ensure all teams strictly adhere to company policies, standard operating procedures (SOPs), and airport safety and security regulations.
• Hold a valid driving licence. An Airside Driving Permit (ADP) is required for this role (training provided if necessary).
• Promote and enforce a culture of safety, security, and vigilance among all staff. Conduct routine checks on security and equipment integrity.
Performance & Reporting:
• Monitor key performance indicators (KPIs) for assigned teams and zones, focusing on security, safety, and operational efficiency.
• Provide constructive feedback and coaching to team members to drive continuous improvement.
• Complete accurate and detailed shift logs, incident reports, and equipment status documentation.
  
  Proven experience in a supervisory or team leader role within an airport, aviation security, logistics, or a high-compliance operational environment.
• Full, valid UK driving licence. Ability to obtain an Airside Driving Permit (ADP) is essential.
• Exceptional verbal and written communication skills, with the ability to communicate confidently and effectively with people at all levels.
• Demonstrable experience in incident management and operational problem-solving.
• Strong stakeholder management and engagement skills.
• Ability to manage multiple priorities and teams across a large physical area while maintaining composure under pressure.
• Flexibility to work a shift pattern, including early mornings, late nights, weekends, and public holidays.
Desirable:
• In-depth knowledge of UK airport operational procedures, particularly airside safety and security protocols.
• Able to operate in a control room environment liaising with stakeholders / emergency services. Escalate incidents appropriately, manage and deploy resources to deal.
• Formal training in incident command, health and safety.
• Formal qualification in Aviation/Airport Operations or Management., A proactive and solutions-oriented leader.
• Decisive and calm under pressure.
• Highly mobile and energetic.
• Exceptional interpersonal and influencing skills.
• A strong sense of integrity and responsibility., At ICTS, we are committed to fairness, equality, and mutual respect for individuals of all backgrounds, faiths, and cultures. We take all concerns raised seriously, whether from employees, clients, or members of the public and act accordingly.
Applicants must have the legal right to work in the UK and hold a valid National Insurance number. Internal applicants must demonstrate a strong attendance and timekeeping record, along with good performance in their current or previous roles.