Mobile Customer Liaison Representative

Front of House & Customer Service

-Deliver a professional meet-and-greet service for visitors, customers, and colleagues.

-Manage visitor registration and booking processes.

-Conduct site inductions for visitors and contractors.

-Provide guidance to visitors on building facilities and services.

-Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.

Workplace & Booking Management

-Manage desk and meeting room bookings.

-Monitor availability and resolve booking conflicts.

-Respond to booking enquiries and shared mailbox requests.

-Send booking confirmations and attendee communications.

-Monitor and manage booking no-shows.

-Coordinate hospitality requirements and room setups.

Facilities & Workplace Support

-Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.

-Maintain workplace standards, signage, and presentation throughout the building..

-Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.

-Organise incoming deliveries and post collections.

-Reconfigure furniture and meeting spaces to support operational requirements.

Technology & Administration

-Assist with meeting room AV setup and basic troubleshooting.

-Escalate IT issues to the appropriate support teams.

-Complete administrative tasks including scanning, document management, and record maintenance.

-Maintain accurate workplace and visitor documentation.

Safety, Security & Compliance

-Report and escalate maintenance, security, AV, and IT issues.

-Support security audits and workplace compliance activities.

-Issue visitor and contractor passes in line with site procedures.

-Escort visitors when required.

-Complete end-of-day handover processes with Security teams.

Applicants must be a UK national.

-Applicants must hold a valid UK passport.

-Successful candidates must be able to obtain and maintain Security Check (SC) Clearance., The successful candidate will have:

Essential Skills & Experience

-Excellent customer service and interpersonal skills.

-Strong communication skills, both written and verbal.

-Good organisational and time management abilities.

-Ability to prioritise tasks and manage multiple responsibilities.

-Strong IT skills and confidence using Microsoft Office applications.

-Ability to work independently and as part of a team.

-A flexible and proactive approach to work.

-Professional, well-presented, and approachable manner.

Desirable Skills & Experience

-Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.

-Experience using desk or room booking systems.

-Knowledge of Microsoft Teams

-Understanding of workplace health and safety practices.

-Experience in administrative support functions.

-SIA Licence (although training and funding can be provided).

Full Front of House uniform provided

-SIA Licence funded (if not currently held)

-Comprehensive training programme

-First Aid and Fire Marshal training

-Cycle to Work scheme

-Access to thousands of retail, supermarket, travel and entertainment discounts

-Apprenticeship opportunities

-Career progression within Mitie

-Mitie Reward Scheme

-Virtual GP service

-Share incentive scheme

-Private medical options