Microsoft Lifecycle Specialist

You'll run the operational side of the Microsoft relationship, from an accepted order through onboarding, provisioning, licence changes, renewal and offboarding. You'll work closely with the Microsoft Customer Success Managers and Account Managers, keeping their records accurate and giving them the insight they need. The role is mainly internal-facing, and you won't own sales or customer relationships.

What you'll be doing

Onboarding new customers: setting up tenants, partner associations and delegated admin (GDAP) records
Provisioning Microsoft licences and subscriptions and processing additions, reductions, cancellations and renewals
Maintaining renewal schedules and flagging risks early to the commercial team
Managing Partner Centre data, including CPOR and PAL associations
Tracking Microsoft incentives, rebates and funding, and spotting missed opportunities
Investigating licensing and billing discrepancies
Producing licensing, usage and consumption reports across Microsoft 365, Copilot and Azure, with optimisation and upsell insights
Improving and automating lifecycle processes, controls and audit recordsWhat you'll bring

Experience in Microsoft CSP operations and M365 licensing
Hands-on use of Microsoft Partner Centre
A background managing subscriptions, renewals or commercial operations
Advanced Excel and strong reporting skills
A sharp eye for detail and a process-driven mindsetNice to have: GDAP, CPOR, PAL, Microsoft incentives, Azure, M365 and Copilot commercial models, Power BI, HubSpot, or experience at an MSP or Microsoft partner.

The UK's largest managed service provider is looking for a Microsoft Lifecycle Specialist to take ownership of its Microsoft customer estate.

£40,000 base salary
Expenses for any travel that isn't to your base office
A choice of five office locations, in the office 3 days a week
25 days' holiday, rising by one day a year to 28
Private medical cover, virtual GP, eye care and an employee assistance programme
Access to an in-house learning academy for ongoing developmentECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy