Microsoft CRM (CE) Support Consultant

ABOUT THIS NEW AND EXCITING ROLEWe are looking for a Microsoft Customer Engagement Support Consultant who will be responsible for:Responding to customer support queries, logged via telephone, email and through our on-line customer support systemProactively Investigating Support calls and managing them through to completionLiaise with other Elite Dynamics Professional Services team and 3rd party software providers.Communicating with customers and 3rd Party suppliersManaging your Support callsManaging SLA's (Service Level Agreements) and making sure there are no breachesProviding KPI reports to the Customer Service Manager.

ESSENTIAL SKILLSMicrosoft Customer Engagement experienceMicrosoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot StudioExperience with trainingExcellent Communication and Customer facing skillsUnderstanding of the Microsoft Office 365 stackExperience in a support and consultative role
DESIRABLE SKILLS & EXPERIENCEKnowledge of the hospitality or real estate industriesDemonstrable evidence of using Microsoft Power Platform
PERSONAL SKILLSA professional attitude.Excellent written and oral communication skills.An ability to be self-motivated and driven to achieve professional goals.The ability to work on your own initiative without supervision whilst contributing and participating to the team.Ability to manage workload and time according to SLA'sGood attention to detail and investigation skillsResourceful, energetic, and enthusiastic, prepared to go the "extra mile".
OTHER REQUIREMENTS SPECIFIC TO THE JOBTo undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.

LOCATION & HOURS OF WORKAt Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings.This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm.As expected with any senior role, you'll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.
WHO WE ARE AND WHAT WE DOElite Dynamics is a proud Microsoft Solutions Partner and Microsoft Dynamics reseller specialising in delivering vertical solutions for the holiday park and marinas industries. They are based on the Microsoft D365 technology stack and Power Platform.We've got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance.We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions.Microsoft solutions partnerMulti-award winner80+ customers across the globeTrader through local Microsoft resellersA growing partner ecosystem reselling our software solutions