MHCAS Clinical Support worker

An exciting opportunity has arisen for a Band 4 Healthcare Facilitator to join the newly developed Mental Health Crisis and Assessment Service (MHCAS) at Lakeside Mental Health Unit.

This role is an exciting and challenging opportunity for the right candidate. You will be required to demonstrate excellent communication skills while providing support and information to a wide range of patients that are in the acute phase of a mental health crisis. The post holder will provide support when someone, both known to services and unknown attends.You will need to have a positive attitude towards Mental Health Care, a desire to want to contribute to the recovery of our patients despite the challenges that may bring and an understanding of some of the needs that may be required for you to provide for on a day to day basis.

The MHCAS team are highly motivated, diverse, energetic and has a ready to help attitude. We believe in embracing the expertise of our nurses, medics, allied health professionals and health care facilitators, working together to make a positive difference to the lives of our patients.

Working in these services places you on the frontline of mental health care and will equip you with the skills you need to respond to a variety of clinical needs at short notice and provide you with potential future career development.

Main duties of the job

To meet and welcome new clients that attend the service, providing them with local orientation, getting to know them and their families/carers.

To provide basic nursing care to clients including physical assessments, monitoring food and fluid intake and risk assessments.

To gather collateral information on clients from GP, community teams, liaise with other trusts (SPA/CATT/CMHT) and family/friends, if possible.

To contact medics to support with physical health concerns, assessments and treatments.

To deliver evidence based brief interventions centred on patient's needs, such as personal safety plans, emotional regulation, psychoeducation around drug and alcohol use, sleep hygiene, amongst others.

To take referrals from other teams, ensuring that MHCAS criteria is suitable for the individuals' needs

Be able to communicate appropriately with other teams and within the MDT with comprehensive handovers, assessments and impressions.

Ensure all necessary polices and protocols are followed.

Be able to pro-actively engage with clients in a positive and meaningful manner, with the aim of providing high quality care and support throughout their stay.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.