Mgr, Expert Services Mgmt

Salary not available. View on company website.

ServiceNow, City of London

Full time
Permanent
Remote working

Posted 2 days ago, 1 Oct | Get your application in today.

Closing date: Closing date not specified

Job ref: c6907233b60349b593aad9a5b9de4f2e

Location ref: City of London

ServiceNow

Full Job Description

Lead and mentor an international team of Deployment Engineers and Project Managers, scaling the organization to support growing delivery demands outside the Americas.
Own and scale the partner ecosystem across international regions, driving the Armis partner enablement strategy and managing partner-delivered functions internationally.
Manage resource allocation and workload balancing to ensure project health.
Drive a culture of accountability, reinforcing global processes and roles/responsibilities to maintain alignment with the worldwide delivery organization.
Partner with Sales, Customer Success, and Partner Success teams across international regions to ensure seamless transitions from initial deployment to long-term adoption.
Act as the international stakeholder in the sales-to-delivery handoff process, representing delivery interests consistently across international regions.
Work with Product and Engineering teams to manage and prioritize feature requests and technical requirements.
Align processes and workflows across international regions to ensure consistency and adherence to global standards.
Ensure the timely delivery of all projects across international regions, tracking rigorously against deployment timelines and department objectives.
Drive "Value Realization" by ensuring technical configurations align with the customer's specific business outcomes and security use cases.
Act as the primary point of contact for escalations across international regions, resolving complex delivery blockers with urgency.
Maintain high-level executive reporting, providing leadership with clear visibility into project status, risks, and performance KPIs across international regions.
Standardize delivery workflows across international regions in accordance with Armis' global best practices, ensuring consistency across international teams., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

5 years of experience in Professional Services, Technical Delivery, or Customer Success within the Cybersecurity or enterprise SaaS space, including experience operating across multiple international markets.
Management: At least 5 years of management experience leading global teams, with proven experience leading larger, geographically distributed organizations, including managing people managers, technical roles (Engineers), and operational roles (Project Managers) across multiple countries and regions.
International Leadership: Demonstrated success leading delivery organizations across international regions, with the ability to align international teams, partners, and processes under a unified operating model.
Communication: Exceptional verbal and written communication skills, with the ability to present technical data to C-suite executives.
Technical Proficiency: Strong understanding of enterprise networking, IoT/OT security, and the Armis product suite.
Problem Solving: A track record of managing high-pressure customer escalations and driving them to resolution.
Customer Facing: We are looking for a people-first communicator to take on this customer-facing role.
Travel: Willingness to travel up to 25% of the time is required for this position.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Direct job link

https://www.jobs24.co.uk/job/mgr-expert-services-mgmt-127488637

Mgr, Expert Services Mgmt

Full Job Description

Direct job link

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