Mentor - Finance, Benefit & Debt

You'll work closely with prison and probation colleagues and other organisations supporting people through the justice system. You'll represent the Wise Group professionally, build trusted working relationships and help partners understand the value our support brings to the people and communities we collectively serve.

You'll be someone partners can rely on - communicating clearly, following through on commitments, raising issues constructively and working together to find solutions.

You'll also take responsibility for managing your caseload, maintaining accurate records and delivering consistently high-quality support. Your judgement, organisation and ability to work independently will be just as important as your ability to build relationships.

We want colleagues who are curious about what they see and hear. You'll share frontline insight about recurring barriers, gaps in support and opportunities to improve how the Wise Group works with customers and partners.

What you'll do

- Build trusted, purposeful relationships with people in prison and on probation.

- Provide practical support with benefits, budgeting, debt and financial wellbeing.

- Advocate for customers and help them navigate relevant services and organisations.

- Work collaboratively with prison, probation and wider justice partners to support positive outcomes.

- Build confidence in the Wise Group through reliable, professional and consistent partnership working.

- Manage your caseload effectively and maintain accurate, timely customer records.

- Identify challenges early, use sound judgement and escalate issues appropriately.

- Take ownership of your commitments and follow matters through to resolution.

- Share frontline insight that helps improve our services, partnerships and understanding of customer needs.

- Work collaboratively with colleagues across the Wise Group to connect people with wider support where appropriate.

The Wise Group is looking for a Mentor to join our Finance, Benefit & Debt service, supporting people in prison and on probation across the North West of England.

Delivered on behalf of the Ministry of Justice, the service helps people tackle financial challenges that can make an already difficult transition even harder. Debt, benefits, budgeting and access to financial support can all affect someone's ability to build stability and move forward.

Using the Wise Group's Relational Mentoring approach, you'll build trusted relationships with people facing complex and interconnected challenges. You'll provide practical one-to-one support, help people understand their options, advocate on their behalf and connect them with the services and organisations that can help.

This is about more than giving financial advice. It's about understanding someone's circumstances, helping them take practical steps forward and supporting greater financial stability as they move through the justice system and back into their communities.