Mental Health Pathway Facilitator

Are you passionate about supporting people with their mental health and helping them access the right support at the right time? We are looking for a compassionate and motivated Mental Health Pathway Facilitator to join Portsmouth Mental Health Hub.

In this rewarding role, you will be the first point of contact for individuals seeking mental health support. Working autonomously, you will undertake person-centred telephone assessments, identify risks, develop collaborative care plans, and connect people with appropriate mental health, housing, financial, community and wellbeing services. You will work closely with colleagues across primary care, mental health services and voluntary sector organisations to support recovery and prevent mental health crises., As a Mental Health Pathway Facilitator, you will provide compassionate, person-centred support to individuals seeking help for their mental health, acting as a key point of contact within the Access to Mental Health service. You will undertake telephone-based assessments, identify areas where people need support, assess risks, and develop collaborative care plans focused on recovery and wellbeing.

The role involves signposting and referring service users to appropriate mental health, health, social care, housing, financial, community and voluntary sector services, ensuring timely access to the most suitable support. You will build therapeutic relationships, provide practical advice, support carers and families, and promote independence and recovery.

You will work closely with mental health teams, primary care providers and community organisations, ensuring effective communication and smooth transitions between services. Accurate record keeping, maintaining confidentiality, managing client information systems and documenting all contacts are essential aspects of the role.

The post holder will contribute to quality improvement, risk management, safeguarding, service development and audit activities, while maintaining professional standards and participating in training and supervision. An ability to work autonomously, communicate effectively, manage competing demands and respond sensitively to people from diverse backgrounds is essential.

We are seeking someone with excellent communication and listening skills, experience working with service users, carers or patients, and a genuine commitment to person-centred care. Knowledge of mental health and risk management is essential, as is the ability to work flexibly in a fast-paced environment.

In return, you'll join a supportive team committed to Compassion, Accountability, Respect and Excellence, with opportunities for training, development and career progression.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence