Mental Health Navigator

The role operates on a rotating shift basis 7 days per week from 8am to 8pm, whilst working in the Integrated Response Hub (IRH). You will be required to deliver the service through initial telephone-based triage directing callers to relevant NHS, 3rd sector or other community service. The role also supports the Community Mental Health Team (CMHT) operating Monday to Friday 9am-5pm at the CMHT bases throughout the County. You will be required to deliver the service either face to face, via Team/Zoom or over the telephone. You will rotate between the Integrated Response Hub & the CMHT base on a 2 weekly basis. This vacancy is for a full-time position (37hours), however part-time applications will also be considered; please state your preferences clearly on your application. Key Duties Include Integrated Response Hub

• Provide telephone-based assessments to understand what support is required for the individual and facilitate links with
specialist services, both in the community and with the National Health Service.
• Support individuals through providing structured interventions to support behavioural change using motivational interviewing
communication style.
• Promote local mental health services and activities, both statutory and non-statutory.
• Develop, update, and contribute to a resource library.
• To contribute positively to working relationships within the team, managers and other organisations.
• Working collaboratively with the National Health Foundation Trust, Emergency Services, and 3rd Sector services.
• Recording accurate detailed notes on a computer system.
Community Mental Health Teams
• Support individuals through providing structured interventions to support behavioural change using motivational interviewing
communication style.
• Offer low level emotional support. This can be via telephone, Teams/Zoom or face to face.
• Following assessment navigate patients to other 3rd sector services, training courses & other community resources that will
benefit the patient.
• Assist patients to access the services identified.
• Work with patients to build confidence to attend services identified.
• Review whether identified services are working for the patient.
• Under supervision of NHFT staff see patients on a short term basis (3-4 times over a period of time) to offer support &
guidance.
• Work with the NHFT to support them with their caseloads.
• Work with NHFT on a piece of work identified for the patient that the Navigator can lead on.
• Participate in any other work identified by the NHFT Practitioner that is deemed suitable for a Navigator
• Ensure all meetings/interventions with patients is recorded on Systm1.
• Report any concerns directly to an NHFT Practitioner.
• Attend any meeting identified for the Navigator to attend.
Expectations: All staff are expected to embody our mission, values, and competencies. This includes the expectation that they will;
• Show passion for what Northamptonshire Mind does and the changes we are making for people with mental health issues
• Work collaboratively across teams, services, locations, and organisations.
• Be willing to grow & develop the service
• Stand up for what they believe is best and trust in themselves and each other.
• Be open to others, ourselves and show a commitment to learning.
• Communicate effectively, ensuring their messages are understood and that they strive to understand others.
• Value diversity and treat others with respect, show sensitivity towards differences, promoting and encouraging diversity,
building on people's skills and talents to enhance our work.
• Take responsibility for their decisions.
• Always maintain an appropriate level of confidentiality
  
  Essential (E) , Preferred (P)
• To have a positive attitude towards people with mental health issues (E)
• Demonstrate organisation and scheduling skills effective planning, to be creative and solutions focused. (P)
• Resilience and ability to deal with challenging situations.(E)
• Previous experience of working with vulnerable adults in a 1:1 setting and person-centred way.(P)
• Experience of creating and managing personal improvement/wellbeing plans for service users. (P)
• Ability to work within professional boundaries.(E)
• Computer literate (E)
• Full Driving Licence (E)