Membership & Ticketing Assistant

As a Membership and Ticketing Services Assistant you will work on the ticket desks and our contact centre confidently selling tickets, membership and related products, building customer relationships and delivering the type of high-quality service and information that people like to talk about whether face to face, over the phone or via email. The role can be busy and will challenge you at times, but we are a friendly team who share ideas and support each other.,

• Provide welcoming, engaging, and personalised conversations with our customers, visitors, and members across all channels and on behalf of all Tate sites and activities.
• Provide timely, first point resolution to a customer, visitor, and members' queries across all channels.
• Deliver a concierge level of service to our members.
• Be accountable for driving sales of all products, across all channels. Providing a 'One Tate' experience for our visitors, customers, and members.
• Sell tickets, converting to Gift Aid, and other related products.
• Actively promote and convert customers and visitors to our membership scheme - across all channels and including in-gallery mobile sales activities such as queue recruiting.
• Sell Commerce, Eats, and other related products to provide a one-stop-shop for our customers, visitors, and members.
• Accurately collect all customer data, inline with GDPR and department guidelines.
• Champion the voice of the customer and our members, feeding back ideas, improvements, and comments.
• Actively seek out Tate-related content, gaining knowledge to act as ambassadors about our galleries, products, events, and policies.
• Maintain up-to-date knowledge of; ticket types, members, Commerce and Eats products, promotions, and events, actively promote these, and look for opportunities to upsell and through quality conversations.
• Act as the Tate central switchboard for incoming business-related calls.
• Use your own skills to train new team members and colleagues from across the wider business in all aspects of our department.
• Participate in all service and sales initiatives and telemarketing campaigns.
• Follow departmental cash handling and till management procedures, performing accurate till reconciliations and maintaining till errors within departmental standards.
• Follow all regulatory and departmental policies to provide accurate information and compliant service and sales of all products.
  
  You will be hardworking and a strong team player with an energetic, fun, and service-focused attitude. You will have outstanding interpersonal skills and be able to deliver outstanding experience to all our audiences, converting them to buy, join, donate, and participate., Be passionate about providing excellent customer service and enjoy engaging with people from different backgrounds and creating a positive experience.
• Have proved experience working in a front-line, retail, sales-focused or customer service environment.
• Be a strong communicator who is great at explaining things clearly and confidently, both verbally and in writing.
• Like to take personal responsibility for dealing with issues and always make sure you deliver on your commitments.
• Have an awareness of, and commitment to the principles of dignity and respect.
• Thrive in a very busy environment where your organisation skills help you to get things done on time and to a consistently high standard.
• Be a confident salesperson who proactively seeks out and enjoys proactive sales opportunities.
• Enjoy being part of a team and like to create and maintain positive relationships with those around you.
• Have the resilience to respond to challenges positively and constructively.
• Be confident and competent using a computer and understand office systems such as Microsoft Office, Tessitura, OpenScape, IE/Chrome, Outlook.
• Enjoy working flexible hours including regular weekends and unsociable hours. Comfortable with late night working and travelling.
• Able to work accurately with figures, with good attention to detail and experience of cash handling and other methods of payment.
• Have an interest in, and commitment to, the work of Tate.