Membership Support Executive
Nuffield Health, Ewell, Surrey
Membership Support Executive
£26000
Nuffield Health, Ewell, Surrey
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 14 Jun | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 530d3dba5bab4c2b91c36351cca993f6
Full Job Description
- Support on managing a portfolio of membership applications, cancellations, payment updates and reporting, for sites and central contracts.
- Managing the maintenance of all member data.
- To control, prepare and collect membership direct debits.
- Handling various types of communications and requests direct from members and staff.
- Liaising with gym management and staff to ensure prompt response to member queries and complaints.
- Providing an excellent level of support and customer service at all times.
- Manage the Sales Commission integrity checks for a region of sites.
- Support on integrity tasks for multiple areas in the business.
- Support on loading central contracts.
Excellent communication skills and objective attitude to challenging situations. - Managing and adapting to varied workloads and responsibilities.
- Administration experience
- Experience in a customer service environment
- Experience in a membership environment. Experience, Knowledge & Expertise - Desirable:
- Experience with Gym Manager Membership system desirable.
- Experience with using different systems.
- Intermediate Excel skills. Role Specific Competencies:
- The candidate must have excellent communication skills and be able to deal with challenging situations.
- Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.
- Personal values that drive performance with clarity, transparency and fairness to team colleagues.
- Flexible and open to change and new information; adapts behaviour and work methods accordingly.
- Ability to meet designated deadlines and managing multiple tasks.
- Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
Direct job link
https://www.jobs24.co.uk/job/membership-support-executive-125243722
About this company