Membership Administrator

As our Membership Administrator, you'll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey. You'll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you'll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience. Role Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate and complete membership records within the CRM system.
• Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
• Contribute to improving membership processes, procedures, and ways of working.
• Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
• Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
• Assist with renewal activity and follow up outstanding actions where appropriate.
• Provide administrative support to the wider Membership team and account management activities.
• Support the punctual and accurate preparation of membership reports and management information as requested.
• Deliver a professional and responsive service to members and prospective members.
  
  Strong administrative and organisational skills.
• Excellent attention to detail and commitment to data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
• Ability to manage competing priorities and work to deadlines.
• Comfortable dealing professionally with colleagues, members, and external stakeholders.
• A collaborative approach and willingness to support colleagues across different teams
• Experience administering subscriptions, invoicing or Direct Debit processes
• Previous experience in a membership organisation, trade association, professional body or customer service environment.
  
  Contract; Permanent, full-time role, Monday to Friday, 37.5 hours per week
• Location; Hybrid working- 3 days in the Farnborough office and 2 days from home