Membership Administrator

The role involves all aspects of membership processing on MRM+2 and liaising with sites and customers regarding those memberships. Your main duties would be:

• Process membership instructions, changes and cancellations in an accurate and organised
manner meeting monthly deadlines to ensure the integrity of the direct debit income collection
• Ensure all documentation of processes is up to date, streamlined and relevant, adhering to
Service Level Agreements
• Deal promptly with both incoming customer and leisure centre queries regarding all aspects of
membership and administration providing excellent customer service and resolution
• Provide advice and training to our centres in relation to all membership processes
• Use internal software systems including our main membership database; Join@Home; Helpdesk
and our Everyone Active Website - Assist in regular data cleansing to optimise system efficiencies taking on board any new technologies
• Adhere to all current legislation
We would like to hear from you if you have, You have to be a certain type of person to be a PT - empathetic and able to deliver sessions tailored to the needs of individuals read moreNicole Collin Membership Consultant Sunbury Leisure Centre, Everyone Active I think apprenticeships are a great introduction to the work environment and help young people to become more mature, so when you do start working full-time, you're ready for it read moreAngela Ioannou


• Good knowledge of Microsoft Office package, MRM+2 an advantage
• Excellent communication skills, time management and attention to detail a necessity
• Customer service experience an advantage with the ability to work under pressure and meet
deadlines
• Good Team working as well as working on own initiative demonstrating flexibility to task is a must
• An independent approach to learning and problem solving
  
  About Everyone Active
We are as passionate about our people as we are about encouraging everyone to take part in activity. Employees are our greatest asset - they are a representation of our brand and are what help to drive our business forward. We refer to them as 'colleagues' and it's our aim to develop them in a way that enables each individual to realise their potential. ...Read more Videos ...More videos Careers with Everyone Active

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 200 plus centres nationwide. If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter on why you think you;d be great at this role. Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children,young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment