Medical Support Secretary (Pathway Co-ordinator) - Urology

We recognise that Medical Secretaries and Pathway Co-ordinators play an essential role in delivering high-quality patient care. As a key point of contact for patients, clinicians and wider teams, you will help ensure services run smoothly and that patients receive timely, accurate information throughout their care pathway. We are looking for an organised and compassionate individual to join our Urology team at Queen's Hospital Burton. You will be part of a supportive administrative team, working alongside six consultants, contributing to a collaborative and patient-focused service. Why join us You will join a supportive administrative team within Urology, contributing to a patient-centred service supporting six consultants, with opportunities to develop skills and support service improvements., You will act as a key point of contact for patients, consultants and clinical teams, responding to queries professionally and sensitively. The role includes managing consultant diaries, coordinating patient pathway administration, and producing clinical correspondence within agreed timescales. You will support waiting list management (including RTT), liaise with wards and departments to ensure continuity of care, and escalate urgent issues appropriately.

We welcome applications from individuals with experience in an administrative, customer care or patient-facing role. You will have strong organisational and prioritisation skills, effective communication with patients, carers and colleagues, and confidence using IT systems including Microsoft Office. A collaborative and flexible approach to team working is essential.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.