Medical Secretary

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Medical Secretary role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring letters are generated efficiently and accurately, queries are responded to with courtesy and empathy, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is afull-time position, working37.5 hours per week over 5 days, Monday to Friday, between the hours of8:30am and 5:00pm.

Implement a system of working by which the secretary manages the office/team workload effectively ensuring that work completed within agreed time scales.

Supervise trainee secretaries and support staff, including mentoring, and involvement in their appraisal process, where appropriate.

Manage consultant diary/timetable and administratively support clinical/non clinical activities of the consultant and medical team.

Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise, by taking appropriate action to resolve the problems or referring to the appropriate person. This includes follow-up with investigation results, ensuring that all results are presented to medical staff and subsequently actioned/filed onto patients medical records, and that accurate demographic information is maintained on each patient.

Track patient pathways ensuring that all investigations are arranged including MDT's and diagnostics.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.