Medical Same Day Emergency Care / AMU Ward Clerk

Join our dedicated and friendly team, supporting the smooth day-to-day running of AMU, the DVT service and our Same Day Emergency Care Clinic. This is a key administrative role at the heart of a busy clinical environment, helping us deliver an efficient and welcoming service for patients and their families. As an essential member of our multidisciplinary team, you will act as a first point of contact for patients, relatives and external professionals visiting the ward. Your responsibilities will include answering telephone enquiries, liaising with patients and families, managing diaries, maintaining accurate information on Trust systems and assisting with general problem-solving to support the wider team. You will greet patients and visitors on arrival, offering clear and sensitive communication, answering questions where appropriate and directing more complex queries to clinical colleagues. This role involves a wide range of clerical and administrative duties that contribute to the effective running of the ward. We are looking for someone who is organised, approachable and confident working in a fast-paced environment., Liaisewithindividualteammembersandotherdepartmentsasrequired,inamanner that will contributetotheeffectiveandefficientrunningoftheward. Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients and ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

• Enhanced annual leave starting at 27 days (PLUS Bank Holidays)
• Training/development opportunities
• Access to health and wellbeing services
• Enrolment into the generous NHS pension scheme
• NHS discounts at thousands of retailers with a Blue Light Card
• Salary saving schemes such as home electronics, bike and car schemes