Medical Receptionists

We have an exciting opportunity available for a Medical Receptionist/Administrator, to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis. The working hours are part time hours (22 hours per week): Mondays 1pm until 6.30pm, Tuesdays 1pm until 6.30pm, Wednesdays 1pm until 6.30pm and Thursdays 1pm until 6.30pm. We do ask that candidates are flexible to cover sickness and holiday where needed. Previous reception/admin and/or customer services skills are desirable, training will be provided. Join our happy and dedicated team providing quality care to a diverse population!,

• Greeting and booking in or patients for clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on EMIS, by processing appointment requests for today and/or future appointments.
• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
• Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Processing emails effectively - answering patient requests or directing them to the relevant clinician.
• Processing post and online documentation - saving/sending to the relevant clinician.
• Actioning messages from the clinical team., Medical Receptionist duties and responsibilities
Medical Receptionists perform a variety of duties in order to support the medical staff and its patients. They are the main liaisons of a medical facility, interacting with patients and medical staff. They act as mediators in communication. A Medical Receptionists duties and responsibilities also include: Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later Collecting patient information and providing it to relevant medical leads Tracking availability and preparing patients before their appointments Informing medical staff when a patient has arrived or is waiting Ensuring that each patient has the proper documentation and sign-in sheets Handling correspondence and file transfers


• Excellent communication skills, verbal and written.
• Ability to negotiate, influence and manage conflict/disputes.
• Time management and ability to delegate.
• Able to work independently and part of a team.
• Competence in use of computer system and Microsoft Package., EMIS trained.
• Previous experience within a GP Practice.
  
  Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist to join its team. This is a fantastic opportunity to join a well-established 2 Partners practice in Richmond/Twickenham area.
  
  Salary may be negotiable, depending on skills and experience, and the position will be for 22hours per week.