Medical Receptionist / Administrator

Effectively greet patients and visitors always attending the surgery in an appropriate and professional manner

Run the surgery appointment system efficiently to ensure patients are directed to the most appropriate professional

Communicate with patients, relatives and carers

Process in person, by telephone and e-mail general enquiries ensuring accuracy

Action all practice tasks and workflow comments daily

Registration of patients, both permanent and temporary

Liaise with hospital departments and consultants/secretaries

Action repeat prescription requests and ensuring they are ready for collection

Provide results of tests and investigations as requested and advised by the GP

Update patient details to ensure correct and accurate details are held

Accurately scan and attach clinical and administrative information/correspondence onto patients records

Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen

Raise service requests with members of the wider healthcare team

Maintain supplies of stationery in consulting rooms and reception area

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

We are looking for a motivated, enthusiastic medical receptionist/administrator who has excellent communication and customer service skills to join our friendly and busy team.

A flexible approach to working hours is essential as additional hours will be required to cover colleagues during annual leave and sickness absence.

The role has a mixture of 7.45 am starts and some 6.30pm finishes

Previous GP experience and knowledge of EMIS Web/Docman is preferred

We are a single-handed Gp practice that has a small and friendly team who work well together, and we are looking for someone who will fit in with our ethos.