Cumberland House Surgery Job Description Job Title: Medical Receptionist Hours of Work: 25 hrs per week Responsible to: Practice Manager & the Partners Purpose of the Post: To ensure that reception duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management. The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside by Practice personnel. Reception Duties: 1. Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner. 2. Dealing with requests for appointments 3. Receiving and processing home visit requests 4. Explain Practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed 5. Advise patients of relevant charges for non-NHS services, accept payment and issue receipts 6. Respond appropriately to queries and requests from patients and visitors Telephone Duties: 1. Marking
appointments 2. Receiving and processing visit requests 3. Taking messages and dealing with them in the relevant manner 4. Making telephone calls as requested, including ordering ambulances Other Duties: 1. Preparation of repeat prescriptions for GP signature 2. Scanning of medical records, letters onto electronic medical records 3. Operation of computer for appointment system etc. 4. Maintaining tidiness of reception and waiting areas 5. Ensure the building is checked and secured before leaving in the evening 6. To have responsibility for the health & safety and welfare of others in the working environment, to follow safe working practice and to comply at all times with the Practices Health & Safety Policy. 7. Maintain good working relationships with other members of the Practice/primary care team and staff from other agencies. 8. To identify training needs of self and participate in relevant education/training programmes 9. To attend staff meetings as required