Medical Receptionist / Admin

Reception

Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met

Booking appointments appropriately via EMIS, directing them to the correct clinician

Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame

Printing and handing out forms for patients to take to different clinics e.g. Blood test and x-ray forms

Supporting patients with specimen pots and forms, making sure the date and time are on both forms and sample

Registering new patients and recording clinical information, such as blood pressure readings and weight for monitoring purposes

Keeping reception area tidy, replacing any empty items

Comforting distressed patients, handling with difficult needs

Recalling patients for vital appointments, such as diabetes reviews, meeting the requirements for QOF

Scanning and Filing in documents via Docman10 into patients records

Ordering items (clinical and admin) when low

Liaising with other medical departments, such as radiologists or psychologists with professionalism and discretion

Completing all mandatory training for quality purposes

Active involvement in enhanced service, CQC and quality related work

Opening the premises and securing at night, when required

Be flexible to cover colleagues in their absence including short notice cover for sickness. This may result in longer working hours (reimbursement for agreed additional hours worked will be made)

In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask. You will need to be able to start in September 2026.

We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays.

The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.

Museum Practice is part of the North Central London Clinical Commissioning Group, aiming to provide the best quality care to our patients within the Camden area. The practice has an overall good CQC score and supports staff with the highest level of training.