Medical Receptionist

You will join a supportive, forward-thinking team, delivering professional and compassionate patient services within a busy primary care environment.

With most incoming calls managed through our AI system, the role primarily involves handling face-to-face enquiries, supporting AI-assisted triage and providing administrative support.

Responsibilities include reviewing and processing patient requests, maintaining accurate records, directing enquiries to appropriate teams and escalating clinical concerns in accordance with practice procedures. Occasional telephone duties may also be required.

A courteous, confidential and patient-centred approach is essential at all times.

Kensington Partnership is seeking a friendly, professional and organised Medical Receptionist to join our busy GP practice team.

The successful candidate will provide efficient reception and administrative support, ensuring patients receive a welcoming and professional service. Excellent communication, IT and organisational skills are essential, along with the ability to work under pressure, use initiative and work effectively as part of a team.

Previous NHS, GP reception or SystmOne experience is desirable, but full training will be provided. Flexibility to cover staff absences and work across practice sites where required is also desirable.

Kensington Partnership operates across four Bradford sites: Kensington Street, Woodroyd, Mughal and Lower Grange Medical Centres.

Our multidisciplinary team delivers high-quality, patient-centred care to diverse communities. We promote innovation, improved healthcare access, teamwork and professional development in a supportive environment.