Medical Receptionist

The postholder will be responsible for covering the reception desk ensuring that each patient/visitor to the practice always receives a high level of patient care and their queries are dealt effectively and in an empathetic manner. As part of their duties, they will support clinical staff as and when required and also action any admin tasks and requests in an efficient and effective manner. The postholder will also be responsible for providing a high level of service when covering the phones and ensuring patients are signposted appropriately. They must answer phones in a timely manner and ensure all queries are dealt with in the most effective way., There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Greet patients in a friendly manner.
• Direct patients appropriately within the practice and provide information as required.
• Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms.
• Action any admin tasks and requests in an efficient and effective
• Follow Practice procedures for opening and closing of all sites.
• Ensure total familiarity with all the appointment systems including the regular and incidental variations.
• Book appointments and recalls.
• Direct patients appropriately within the practice and provide information as required.
• Ensure patient confidentiality is maintained at all times.
Call Handling Duties
• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Full list of duties can be found in the Job Description
  
  Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.
We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them. Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.