Medical Receptionist

Candidates must be willing to work occasional Saturdays and Bank Holidays, subject to prior mutual agreement., Line Manager: Reception Manager The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Photocopy documentation as required g. Data entry of new and temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and notice boards n. Support all clinical staff with general tasks as requested o. Book transport and interpreter p. Taking payment from patients using Sumup payment card reader and petty cash All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice. Job description, Line Manager: Reception Manager The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Photocopy documentation as required g. Data entry of new and temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Maintain a clean, tidy, effective working area at all times m. Monitor and maintain the reception area and notice boards n. Support all clinical staff with general tasks as requested o. Book transport and interpreter p. Taking payment from patients using Sumup payment card reader and petty cash All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Previous NHS reception experience is not essential; however, experience in a busy customer-facing administrative or reception role would be advantageous. Excellent written and spoken English communication skills are essential.,

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
Desirable
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• EMIS user skills
Experience Essential
• Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
Desirable
• NHS receptionist/admin experience is not essential.
Person Specification Qualifications Essential
• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
Desirable
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care
• EMIS user skills
Experience Essential
• Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
Desirable
• NHS receptionist/admin experience is not essential.
  
  North Street Medical Care is a high-performing GP practice serving approximately 21,150 patients across two sites: North Street Practice and Chadwell Heath Health Centre, Ashton Gardens., The North Street Medical team consists of 5 GP partners, salaried GPs, nurses, ANP, Clinical Pharmacists, Health care Assistant Physician Associate and Advanced Paramedic Practicioners.
Have a look at our website https://www.northstreetmedicalcare.co.uk/ facebook and twitter

We are seeking a motivated and professional individual with excellent communication skills, a positive attitude, and the ability to interact confidently with patients and colleagues both face-to-face and over the telephone. The successful candidate will have strong interpersonal, administrative, and IT skills, along with the ability to work effectively as part of a busy team. Hours: 29 per week over four days:
• Monday: 2.30pm to 6.30pm (4 hours)
• Tuesday: 8.00am to 2.00pm (6 hours)
• Wednesday: 8.00am to 6.30pm (9.5 hours)
• Friday: 8.00am to 6.30pm (9.5 hours)