medical receptionist

An opportunity has arisen for a medical receptionist to join our friendly team. 20 hrs p/w per week, to be worked over 5 days- Monday- Friday We are a well organised practice in Rastrick, Brighouse, who strive to consistently provide high quality care to all our patients. Our growing list size currently stands at over 5000 patients., Duties include greeting patients, and answering the telephone along with a wide variety of administrative duties. Basic computer skills are essential, however NHS General Practice experience, along with knowledge of SystmOne is desirable but not essential., Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Photocopy as requested
• Allocated administrative duties
• Scanning medical documents
• processing medical reports
Reception
• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
Appointments
• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests
Computer
• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription request in accordance with Practice guidelines.
• Scan letters patient medical records as required
• Action reception tasks as necessary
Telephone
• Have working knowledge of telephone system, during and after hours.
Other Tasks
• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Make coffee for doctors and colleagues
• Any other tasks allocated by manager or doctors
• Chaperone for clinicians if required
• Complete training relevant to role as required
  
  Good general education with good numeracy and literacy skills
• Previous experience working with computers, Experience as a Medical Receptionist in a GP surgery
• Previous experience of customer care or dealing with members of public in frontline role
  
  We are a small, friendly team who offer excellent appointment access without telephone triage and our patient feedback is consistently positive.