Medical Receptionist

Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient, and professional front-line service to patients, visitors, and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery. A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs - no two days are the same. Once fully trained, there may be some lone working during less busy times. The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.,

• Welcome, assist, and direct patients to the appropriate services or healthcare professionals following Practice protocols.
• Manage all communications efficiently, including phone calls, eConsults, prescriptions, and other enquiries.
• Use Practice systems (EMIS, eConsult, EPS, email, intranet) to support patient care and communication.
• Handle general enquiries, explain procedures, and arrange new or follow-up appointments courteously.
• Coordinate appointments, messages, home visits, and other patient requests within set timeframes, ensuring accurate record-keeping.
• Contact patients via phone, letter, or text as required.
• Provide information on Practice services, register new or temporary patients, and follow procedures for overseas visitors.
• Process prescription requests and manage private service fees, including issuing receipts and maintaining records.
• Handle correspondence, reports, and results appropriately to maintain up-to-date patient notes.
• Maintain a clean, professional reception and waiting area.
• Open and close the premises securely, ensuring all systems and equipment are prepared or shut down as required.
• Provide information on the Practice Complaints Procedure and assist with investigations when necessary.
• Support training for new staff, students, and visitors.
• Undertake additional administrative duties as directed by the Partners or Managers.
About us Our GP Surgery is a friendly, patient-focused practice dedicated to providing high-quality primary care to our local community. We pride ourselves on offering accessible, compassionate, and efficient healthcare through a supportive team of GPs, nurses, healthcare assistants, and administrative staff. We work collaboratively to deliver a wide range of medical services, including chronic disease management, health promotion, preventative care, and minor illness treatment. Our team values professionalism, respect, and teamwork, creating a welcoming environment for both patients and staff. The practice uses modern clinical systems such as EMIS and eConsult to ensure safe, effective communication and continuity of care. We encourage innovation, continuous learning, and development, supporting all staff in achieving their professional goals while maintaining a strong commitment to excellent patient service.