Medical Receptionist

The post holder will have reception and clerical duties which will support the smooth and efficient running of the Managed Practice. The post does not carry managerial responsibility. The range of responsibilities will be in support of the General Practitioners and Practice Nurses and supervised by the Senior Receptionist/Practice Manager. The post holder will be responsible for the organisation of their own workload, including clerical and reception duties on a daily basis, ensuring effective use of all resources available., Provision of reception and clerical support to Practice Manager and General Practitioners by:

• Ensuring correct personal data is held on patients using Vision system.
• Accurately recording data within Vision system as directed by Senior Receptionist, Practice Manager or members of the Healthcare Team.
• Accurately filing correspondence, reports, results etc as directed, ensuring that they are filed in the correct patient record, and in adherence to practice protocol.
• Undertaking general Reception duties such as greeting patients and answering the telephone, either dealing with the query or referring to an appropriate member of staff.
• Undertaking insurance, medical report administration.
• Preparation of consulting rooms, monitoring of waiting areas.
• Providing cover for colleagues during periods of leave.
• Ensuring work is completed during the working day., You will be able to find a full Job Description and Person Specification attached within the supporting documents.
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community. Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge. Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used. We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification. We are proud to be a Living Wage Employer.

The post holder will be expected to act in a professional manner at all times, and be able to communicate in a manner that is understood and always in a polite and respectful manner both over the telephone and when dealing with patients presenting at the Practice. The post holder will understand the need for strict confidentiality and have excellent customer care skills. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Working for our organisation Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: + We listen, learn and improve + We treat everyone with respect + We all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive. Discover more about working with us here: Cwm Taf Morgannwg University Health Board - Join CTM Home - Cwm Taf Morgannwg University Health Board The Agenda for Change Pay Award for 2026/27 is effective from 1^st April 2026. Please note successful applicants with a start date from 1^st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086