MD Manager

The Membership Development Manager plays a critical dual role in driving World 50's growth by leading the commercial performance of the Membership Development function while also building, training, and enabling a high-performing team of Membership Development Associates (MDAs). This is a hands-on leadership role requiring equal strength in sales execution, coaching, and operational excellence. You will be responsible for delivering against new member growth targets, ensuring a high-quality sales pipeline, and creating an environment where MDAs are well-trained, confident, and set up to succeed from day one. Success in this role is measured by both commercial outcomes (pipeline, conversion, new members) and team effectiveness (readiness, capability, and performance of MDAs). Key Responsibilities Commercial Leadership & Sales Execution

• Own and deliver against all commercial targets for Membership Development, including new member growth
• Manage and analyze sales performance metrics to drive effectiveness, efficiency, and continuous improvement
• Lead accurate forecasting and pipeline management across the team
• Ensure consistent generation of high-quality sales meetings and top-of-funnel activity
• Develop and execute targeted campaigns to drive growth across regions, industries, and member segments
• Establish and continuously refine best-in-class sales processes and methodologies
• Prepare and present sales performance updates to senior leadership
• Build strong, cross-functional relationships to support commercial success
People Leadership, Training & Development
• Recruit, hire, onboard, and develop a high-performing team of MDAs and driving accountability
• Deliver hands-on training through live sessions, coaching, call shadowing, and real-time feedback
• Create and maintain training materials, playbooks, and onboarding programs
• Foster a high-trust, high-performance team culture where individuals feel supported and accountable
• Provide ongoing coaching and performance management to maximize individual and team impact
• Identify skill gaps and implement targeted development plans to improve capability
• Lead by example with a highly engaged, proactive, and adaptable leadership style
Operational & Process Excellence
• Own and optimize Membership Development workflows, ensuring consistency and scalability
• Act as a power user of Salesforce and other sales tools, ensuring high standards of data quality and usage
• Drive adoption of new systems and tools, translating them into clear, effective team processes
• Identify and implement process improvements to reduce friction and increase productivity
• Ensure operational readiness of the team through structured processes and clear ways of working
• Support the team through change, enabling smooth adoption of new tools, systems, and strategies
  
  Proven experience leading a sales or business development team with clear ownership of commercial targets
• Strong track record of coaching, training, and developing early-career or associate-level talent
• Highly skilled in sales operations, pipeline management, and forecasting
• Advanced experience with Salesforce (or equivalent CRM) as a power user
• Process-oriented mindset with the ability to design, implement, and improve workflows
• Excellent communication and stakeholder management skills
• Approachable and high-trust leadership style that fosters accountability and growth
• Comfortable operating in a fast-paced, evolving environment with a hands-on approach
What Success Looks Like
• Consistent achievement (or overachievement) of new member growth targets
• A highly capable, confident, and well-trained MDA team
• Strong pipeline health with high-quality meetings and conversion rates
• Clear, scalable sales processes and high adoption of tools and systems
• Continuous improvement in team performance, efficiency, and capability