Maternity Telephone Line Midwife

An exciting opportunity has arisen for an experienced midwife to join the Maternity Triage Team as a Maternity Telephone Advice Line Midwife. This role is central to delivering safe, responsive, and compassionate maternity care through high-quality telephone triage and clinical assessment. The post holder will work autonomously within a busy maternity service, providing timely clinical advice, risk assessment, reassurance, and escalation for women and birthing people contacting the maternity service with antenatal, intrapartum, and postnatal concerns. Using structured maternity triage frameworks and evidence-based guidance, the midwife will determine urgency, support appropriate decision-making, and coordinate onward care where required. The role requires excellent communication, clinical judgement, and documentation skills, with a strong focus on patient safety, experience, and continuity of care. The post holder will work closely with multidisciplinary teams to ensure effective escalation and seamless pathways, while contributing to service improvement, audit, and quality initiatives. This is an ideal opportunity for a confident Band 6 midwife seeking to develop advanced triage, leadership, and decision-making skills within maternity services.,

• Provide safe, timely and evidence-based telephone triage and clinical assessment for women and birthing people contacting the maternity service with antenatal, intrapartum and postnatal concerns, ensuring care is person-centred, compassionate and responsive.
• Undertake structured remote clinical assessments using the Birmingham Symptom Specific Triage System (BSOTS), including comprehensive history taking, symptom analysis, risk identification and prioritisation of care.
• Make autonomous clinical decisions regarding advice, reassurance, self-care, urgent attendance or escalation to senior midwives, obstetricians or emergency services, in line with local and national guidelines.
  
  Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough. Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff. If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you. At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.