Martech Programme Manager (FTC)

Our new corporate strategy launched in 2025, setting out our clear ambition to be the best-in-class pension provider delivering the best possible financial outcomes for our members to and through retirement. Underpinning this ambition is our aspiration to personalise customer experiences, making engagement easy and valuable for our members, and having a modern marketing technology that enables this is key to delivering this. The role is for a Martech Programme Manager which is a pivotal role accountable in overseeing the planning and delivery of a complex programme of work covering the intersection of marketing, data and technology. The Programme Manager is accountable in ensuring the right priorities are being delivered as outlined by the business sponsor and which best meets the needs of our customers and strategy., Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share, The Nest Service and Experience Change Programme team is part of the Services and Solutions directorate with responsibilities covering technology, change management, operations, data, analytics and customer insights. The Service and Experience Change Programme team is responsible for delivering scheme related change by ensuring that technology, service, organisational and operational change is implemented in a controlled, timely and commercial manner., Programme & Project Delivery
• Programme & Project Planning and Tracking
• Governance & Reporting
• Issue and Risk Management
• Quality Assurance
• Configuration Management
The team also support the Executive Committee with preparation for various boards and other governance functions.


• Demonstrate high levels of experience in delivering large complex change initiatives and external supplier/service management capability, specifically in complex environments.
• 5+ years of experience in the delivery of marketing platforms with a sizeable customer base and understanding of marketing operations and dependencies.
• Previous hands-on experience and proven success in onboarding, operating, and leveraging a Martech stack, along with deep experience of CRM, CDP, ESP, DMP, CMS, decisioning, analytics, experience running vendor evaluations, RFPs and contract negotiations.
• A track record of leading cross-functional teams and influencing at senior levels, bringing together Marketing, Martech, Data Science, Technology and agency partners.
• Leadership experience in managing within a commercial, enterprise-wide context.
• Experience of leading complex delivery in cross-functional internal and external environments and experience in stakeholder management at all levels.
• Experience of managing governance forums.
• Ability to shape new ways of working in the delivery of change across functional teams and with our scheme administration provider TCS.
• Understanding and experience in project management methodologies and tools.