Martech Manager

Reporting into the Head of Marketing, we are searching for a team member to join us a Martech Manager at our head office in Sittingbourne.This position is a full time role, working 37.5 hour per week, with the flexibility to work from home 2 days per week., As Technical Product Owner, you will lead the configuration, optimisation and roadmap development of Knauf UK & Ireland's digital ecosystem, including Knauf.com 2.0, HubSpot, Contentful and MyKnauf. Working closely with the UK commercial business and Central European Digital Team, you will turn the needs of architects, contractors and merchants into seamless digital experiences that support specification and growth. You will ensure digital strategies, system roadmaps and Group initiatives align with local commercial priorities before implementation. Technical Stack Ownership & Governance

• Serve as the primary technical owner and local custodian for the UK marketing technology stack: HubSpot, Contentful CMS, Adobe Analytics, Qualtrics.
• Maintain the local customer database within HubSpot/Salesforce for marketing purposes, establishing strict protocols for data hygiene, segment mapping, contact growth, and GDPR compliance.
• Manage the security, auditing, and decommissioning of legacy local market apps in line with global guidelines, targeting a standard of 0 unmanaged apps and 0 critical security issues.
Global-Local Matrix Representation
• Act as the primary UK commercial counterpart to the Central European Digital Team, representing UK business needs in global digital programs and agile development sprint cycles.
• Proactively advocate for UK specifier and installer requirements, ensuring global tools are optimized to support local requirements and legislation
Digital Platform CX & Roadmap Development
• Create a defined view of the digital customer journey across the key audience types
• Lead the review of the digital customer journey across shared marketing touchpoints, including website pathways, campaign landing pages, key conversion points and content journeys
• Define, manage, and execute the product roadmap for marketing-based customer-facing digital tools, including the UK arm of Knauf.com, System Finder,
• Optimise website architecture, page templates, and global integrations to systematically eliminate user dead ends, and friction points
• Utilise advanced analytics (Adobe Analytics, heatmapping, etc.) to monitor funnel performance, track user drop-off behaviours, and implement structural enhancements to improve online conversions.
• Work with the Digital Content Manager and Campaign Manager to implement and monitor agreed improvements
• Implement self-serve platforms that increase ease of partnering with Knauf such as Digital Product Databases and Learning Platforms
Governance & Management Review
• Submit all proposed digital platform architectural changes, Martech budget allocations, and Central Digital Team sprint requests to the Head of Marketing & Communications for formal review and final sign-off.
  
  Do you hold a degree in Marketing, Digital Product Management, Computer Science, or have equivalent experience?
• Do you have experience managing an enterprise CMS such as Contentful, an enterprise CRM/marketing automation platform such as HubSpot, and digital analytics suites?
• Do you have proven experience working in a global-local matrix organisation?, Degree in Marketing, Digital Product Management, Computer Science, or equivalent experience.
• experience managing enterprise CMS (Contentful), Enterprise CRM/Marketing Automation platforms (HubSpot), and digital analytics suites.
• Proven experience in a global-local matrix organisation, successfully lobbying and collaborating with central IT/digital teams.
• Strong project management, technical product mapping, and UX/CX design skills.
• Highly analytical mindset with a strong commercial focus and the ability to interpret technical data into actionable customer experience improvements.
• Experience in the construction, B2B, or manufacturing sectors is highly desirable.
  
  As a Group we are a global manufacturer of construction materials and our 43,500 team members in 90 countries across 320 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment., About Knauf UK & Ireland
We are one of the leading manufacturers of gypsum-based building materials in the UK. We are proud to be a part of the Knauf Group, one of the largest independent building materials manufacturers in the world. We sell plasterboard, plaster, metal sections, flooring, external renders, insulating laminates, drywall accessories and more and have more than 320 plants and sales organisations in over 96 countries. We employee over 43,500 people worldwide. Founded in 1932 Co-workers 43,500 Turnover €15.6bn Commercial · Sittingbourne · Hybrid


• A competitive salary of £50,000 - £55,000 + package
• 25 days annual leave + bank holidays
• Three paid days leave for community, charitable, or voluntary commitments.
• 7% employer pension contribution.
• Level 3 Westfield Cashplan Healthcare.
• Income Protection
• Access to a Reward & Benefits platform.
• Access to Employee Assistance Program (legal or medical advice).
• Life Assurance (x 4 times your basic salary)
• Cycle to Work Scheme and Tech Scheme, Competitive annual leave entitlement.
• Birthday as Paid Leave
• Three paid days leave for community, charitable, or voluntary commitments.
• 7% employer pension contribution.
• Level 3 Westfield Cashplan Healthcare.
• Income Protection
• Access to Perkbox benefits platform.
• Access to Employee Assistance Program (legal or medical advice).
• Life Assurance (x 4 times your basic salary).
• Cycle to Work Scheme and Tech Scheme.