Marketplace & E-commerce Specialist

You'll be responsible for the day-to-day management and optimisation of our key e-commerce channels, including Amazon UK Seller Central, Wayfair, and other online marketplaces. From listing optimisation to performance marketing and operational coordination, you'll play a key role in driving growth and ensuring a seamless customer experience., Marketplace Management

• Own daily operations across Amazon UK, Wayfair, and other UK e-commerce platforms
• Maintain accurate product listings, pricing, and inventory across all channels
Listing Creation & Optimisation
• Create and upload high-quality, SEO-optimised product content (titles, bullet points, descriptions, keywords, images, A+ content)
• Continuously optimise listings to improve search rankings and conversion rates
Order & Inventory Coordination
• Monitor stock levels and coordinate replenishment with warehouses and logistics partners
• Manage fulfilment (FBA/FBM), ensuring timely order processing, returns, and refunds
Advertising & Promotions
• Plan and execute marketplace advertising campaigns (e.g. Amazon PPC, Wayfair Sponsored Products)
• Track performance, optimise bids and budgets, and maximise ROI
• Support promotions, deals, and seasonal campaigns
Customer Service
• Respond to customer enquiries, reviews, and escalations in a professional and timely manner
• Resolve issues related to orders, products, shipping, and returns
Analytics & Reporting
• Analyse sales data, traffic, keyword performance, and competitor activity
• Produce reports with actionable insights and recommendations
Compliance & Best Practice
• Ensure listings meet marketplace policies and UK/EU regulatory requirements (e.g. product safety, VAT)
• Stay up to date with platform changes and industry trends
Cross-Functional Collaboration
• Work closely with marketing, design, operations, and customer service teams
  
  Experience managing Amazon Seller Central and/or other marketplaces
• Strong understanding of e-commerce SEO and product listing optimisation
• Comfortable working with data and performance metrics
• Highly organised with strong attention to detail
• Proactive, collaborative, and results-driven
  
  Salary circa £35,000
• Benefits package
• A collaborative, growing team environment
• The opportunity to make a real impact on marketplace growth