Market Operations Applications Support - Senior Analyst

The Market Operations Tech TradeFlow Support team provides critical technical and business support for Citi's global Cash Settlements business, ensuring the smooth and timely processing of high-volume trade flows into our core settlement and clearing platforms. In this fast-paced role, you will be at the heart of the post-trade lifecycle, responsible for real-time monitoring, troubleshooting, and resolving complex issues that span business logic, application code, and infrastructure. You will collaborate daily with a wide range of stakeholders, including Markets Operations (across all regions), application developers, and infrastructure teams, to maintain operational stability and ensure the integrity of Citi's global trading activities. This is a unique opportunity to gain an end-to-end understanding of the trade lifecycle in a dynamic environment where your problem-solving skills will have a direct impact on the firm's success. Support teams are in multiple locations; Singapore, India and Tampa providing follow-the-sun coverage. What you'll do:

• Provide timely, high-quality L2 technical support for Market Ops Trade flow platform, ensuring minimal business impact during incidents.
• Part of a global follow-the-sun team ensuring all trade flows from Middle office to Settlements are delivered successfully.
• Investigate issues raised by Operations and downstream partners on Trades/feeds delivered to them, improving data quality checks, monitoring and alerting.
• Work closely with the in-house dev teams, escalating issues where needed.
• Track incidents in Service Now, own the stability book of work in Jira.
• Improve monitoring, observability and controls for our stack.
• Improve resiliency and recoverability for our stack, holding our dev team accountable.
  
  Proven experience supporting business-critical applications in a global markets or trading environment.
• Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
• Experience with middleware and messaging technologies such as MQ and Kafka.
• Demonstrable scripting ability in Python or shell scripting for automation and analysis.
• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
• Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
• Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders.
• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
Any Beneficial / Nice to have skills and experience:
• Strong functional knowledge of Investment banking and Trade /Settlement lifecycle is preferred.
• Hands on experience with Prompt Engineering and AI Tools.
  
  Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Market Operations Technology support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress., Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
  
  By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• 20 working days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Paid Parental Leave
• Access to an array of learning and development resources