Manrose Customer Service & Technical Advisor
Volution Group plc, Earley, Wokingham
Manrose Customer Service & Technical Advisor
Salary not available. View on company website.
Volution Group plc, Earley, Wokingham
- Full time
- Permanent
- Onsite working
Posted today, 21 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: bd481eba4dab4387b98eb06bed138978
Location ref: Earley, Wokingham
Full Job Description
We are hiring for a Manrose Customer Service and Technical Advisor to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader.
This is a permanent role working Monday to Thursday 8.30am - 5.30pm, and Friday 8.30am - 4.30pm (39.5 hours)
Job Profile:
In your role as a Manrose Customer Service & Technical Advisor, you will be the first point of contact for our customers and external sales teams, predominantly supporting them with new or existing orders (ducting, fans etc.).
The ideal candidate enjoys daily customer interaction by phone and email, has a willingness to learn new skills and has a passion for all things customer service.
We use Epicor (ERP) to process these orders (data entry) and access our product and catalogue information. Training will be provided as well an industry accreditation by the Electrical Distributors Association (EDA).
Previous call centre or office based customer service experience would be preferred, and the understanding or willingness to learn detailed technical information about our products.
As a Customer Service & Technical Support Advisor, you responsibilities will include:
To provide support to our wide customer base by means of telephone and email.
To enter customer orders accurately and gain full working knowledge of our Epicor BMS system.
Be the conduit between our external sales team and their regional customers to provide first class sales and service support.
Have a desire and willingness to learn basic technical knowledge about our products, enabling you to handle customer enquiries.
Willing to engage in modular training courses to further develop your skillset and added value to the team.
To maintain close working relationship with Team Leader to ensure business KPIs are being met.
Have the ability to multitask and understand the needs of the team and sales goals.
Attend weekly team meetings to continually build team morale.
To be passionate about customer service and technical sales support.
Volution Group Plc is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably.