Mandarin speaking Client Services Coordinator

Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.

• Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
• Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
• A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation with great attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• A proactive approach working from own initiative.
• IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
• Ability to meet key performance indicators.
• A team player who shows dignity and due respect for colleagues.
• Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
• Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
• Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages
• Mandarin.
  
  Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.