Manager, Water

Role Overview Our Water practice is looking for experienced Consultants to Senior Managers to join the team. Our Retail, Networks and Water division helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We're at the heart of these industries, driving meaningful and lasting improvement. This is an incredibly important period for our Water clients. Following final determinations, we expect a sustained period of significant transformations set against the context of rising bills and increasing customer financial vulnerability. As we already work with most of these organisations, Baringa is well positioned to help Water Retailers to successfully plan for and navigate these challenges. Within our Water practice, the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle, with a focus on billing and revenue improvement, debt and affordability, and operational effectiveness in customer-facing functions. What you will be doing

• Helping clients to understand their customers holistically, and how those that are most in need can be supported
• Work with clients on their major strategic transformation programmes to improve their customer, debt, billing and revenue outcomes through senior strategic advice and thought leadership, data-driven diagnosis, process and journey improvement
• Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action
• Take a leading role in customer and operational transformation programmes, supporting planning, governance, risk management and senior stakeholder engagement
• Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact
• Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered
• Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance
• You will take on responsibility in line with your experience:
+ as a Consultant, owning defined analysis and deliverables, with accountability for quality and detail + as a Senior Consultant, owning end-to-end workstreams and managing day-to-day client delivery + as a Manager or Senior Manager, leading workstreams or engagements, managing teams, and taking accountability for outcomes, quality and client relationships Your skills and experience Must Haves
• Experience working in customer value, debt, billing, revenue assurance or affordability, within water retail operations, with a solid understanding of the underlying processes, common issues and levers
• You've supported or delivered billing or revenue improvement initiatives, such as identifying revenue leakage, improving collections performance, or strengthening controls and governance
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations and decisions
• You've delivered process improvement or operating model work in customer or revenue-focused functions, with an emphasis on practical, implementable change
• You will have worked with a range of stakeholders across operations, finance, digital and data teams, and can communicate confidently at different levels of an organisation
• You've produced clear, structured client-facing outputs, including analysis, slides or written recommendations, with strong attention to quality and narrative
Nice to Have
• You've contributed to, or led parts of, customer or operational transformation programmes, with exposure to planning, governance, risk management and delivery tracking
• Experience working alongside billing, customer relationship management or collections system change, and understand how systems and operations interact
• You've contributed to proposals, pitches or internal proposition development, helping articulate client problems, solution approaches and value
• You will have experience developing others through informal coaching, review or line management (expected at Manager and Senior Manager level)
Benefits
• Generous Annual Leave Policy: 5 weeks of annual leave, fully available at the start of each year, plus a 5-Year Recharge benefit of an additional 2 weeks of paid leave after 5 years continuous service
• Flexible Working: hybrid working policy and more flexibility around taking unpaid leave
• Corporate Responsibility Days: 3 days each year to help social and environmental causes
• Wellbeing Fund: annual People Fund to support individual wellbeing activities
• Profit Share Scheme: all employees participation in the Baringa Group Profit Share Scheme
Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed.


• Experience working in customer value, debt, billing, revenue assurance or affordability, within water retail operations, with a solid understanding of the underlying processes, common issues and levers
• You've supported or delivered billing or revenue improvement initiatives, such as identifying revenue leakage, improving collections performance, or strengthening controls and governance
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations and decisions
• You've delivered process improvement or operating model work in customer or revenue-focused functions, with an emphasis on practical, implementable change
• You will have worked with a range of stakeholders across operations, finance, digital and data teams, and can communicate confidently at different levels of an organisation
• You've produced clear, structured client-facing outputs, including analysis, slides or written recommendations, with strong attention to quality and narrative
Nice to Have
• You've contributed to, or led parts of, customer or operational transformation programmes, with exposure to planning, governance, risk management and delivery tracking
• Experience working alongside billing, customer relationship management or collections system change, and understand how systems and operations interact
• You've contributed to proposals, pitches or internal proposition development, helping articulate client problems, solution approaches and value
• You will have experience developing others through informal coaching, review or line management (expected at Manager and Senior Manager level)
  
  Generous Annual Leave Policy: 5 weeks of annual leave, fully available at the start of each year, plus a 5-Year Recharge benefit of an additional 2 weeks of paid leave after 5 years continuous service
• Flexible Working: hybrid working policy and more flexibility around taking unpaid leave
• Corporate Responsibility Days: 3 days each year to help social and environmental causes
• Wellbeing Fund: annual People Fund to support individual wellbeing activities
• Profit Share Scheme: all employees participation in the Baringa Group Profit Share Scheme