Manager, Technical Delivery, ServiceNow IRM, Sec Ops

The Technical Delivery Manager is accountable for end-to-end technical delivery and ongoing service health of assigned ServiceNow IRM and SecOps products. The role translates business, risk, compliance, privacy, resilience and security priorities into executable plans and connects product, architecture, engineering, QA, release, platform operations, vendors and stakeholders. Role Mandate

• Own delivery from intake and discovery through design, build/configuration, testing, deployment, stabilization and continuous improvement.
• Establish clear plans, decision points, quality gates, ownership and transparent status reporting.
• Develop strong knowledge of assigned products, integrations, data flows, controls and operating processes.
• Recommend practical options, resolve delivery barriers and drive approved work to completion.
• Provide strong client service while maintaining appropriate challenge, escalation and accountability.
Primary Accountabilities Product and Delivery Leadership
• Lead implementations, enhancements, integrations, upgrades, remediation and operational improvements across the assigned IRM and SecOps portfolio.
• Develop integrated delivery plans covering scope, milestones, dependencies, resources, environments, testing, release gates, acceptance and support transition.
• Coordinate Agile delivery, release planning and cross-team dependencies; monitor progress, forecasts, risks, decisions, costs and recovery actions.
• Assess approved changes for impacts to scope, architecture, security, data, testing, support, schedule and cost.
IRM Capability Delivery
• Guide delivery across applicable IRM capabilities, including policy and compliance, risk, controls, assessments, issues and remediation, audit, third-party risk, privacy, regulatory change, business continuity, operational resilience and reporting.
• Translate risk and compliance needs into maintainable workflows, data structures, roles, evidence, approvals, notifications, reporting and integrations.
• Coordinate dependencies across taxonomies, control libraries, profiles, entities, services, vendors, findings and remediation; promote standard platform capabilities and reusable patterns.
Security Operations Capability Delivery
• Guide delivery across Security Incident Response, Vulnerability Response, Application Vulnerability Response, threat intelligence, exposure workflows, exceptions and remediation orchestration.
• Coordinate integrations with vulnerability scanners, security monitoring and response platforms, threat intelligence, asset/service data, identity, ITSM/change, notifications and analytics.
• Ensure workflow ownership, data quality, prioritization, assignment, closure, evidence, access control, auditability and support expectations are defined.
Requirements, Architecture and Governance
• Partner with Product Owners, Business Analysts and architects to define outcomes, epics, stories, acceptance criteria, technical deliverables and non-functional requirements.
• Maintain traceability from approved requirements through design, testing, release and business acceptance.
• Facilitate solution reviews and document technical decisions, dependencies and exceptions while aligning delivery with platform, architecture, security, data and operations standards.
Quality, Release and Operational Readiness
• Coordinate test strategy, coverage, data, defect triage, regression needs and approval evidence.
• Lead release readiness, change approvals, deployment sequencing, rollback planning, communications, knowledge transfer and stabilization support.
• Ensure runbooks, monitoring, support procedures, ownership, escalation paths and documentation are complete; drive root-cause follow-up for production issues.
Stakeholder, Vendor and Resource Management
• Build trusted relationships across business, risk, security, platform, delivery and support teams; facilitate workshops, reviews, decision forums and executive-ready escalations.
• Negotiate feasible scope, sequencing, resources and timelines based on priority, capacity, complexity and risk.
• Coordinate distributed teams and vendors, including deliverables, resource plans, forecasts, budgets and acceptance.
People Leadership and Knowledge Management
• Mentor team members in ServiceNow, IRM/SecOps processes, technical delivery, communication and client service.
• Delegate work with clear outcomes and follow through to completion or resolution.
• Maintain reusable standards, playbooks, estimates, templates, technical documentation and lessons learned; support training and knowledge transfer., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
  
  Bachelor's degree in information technology, computer science, engineering or a related discipline, or equivalent relevant experience.
• Strong technology delivery experience, including leadership of complex cross-functional or geographically distributed teams; final requirements should align with the career level.
• Experience delivering ServiceNow implementations, enhancements, integrations, upgrades or operational services.
• Strong knowledge of software delivery lifecycles, Agile delivery, requirements, testing, release management and production support.
• Ability to identify stakeholder needs, present technical solutions, negotiate commitments and communicate with technical and non-technical audiences.
• Working knowledge of enterprise risk, compliance, audit, privacy, resilience, vulnerability management, security incident response or related processes.
Preferred:
• ServiceNow Certified System Administrator and relevant implementation, application developer, IRM, SecOps or platform certifications.
• Experience integrating ServiceNow with security platforms, identity services, CMDB/service data, ITSM/change, content providers or analytics platforms.
• Familiarity with ITIL, Scrum, SAFe or other service and delivery management frameworks.
• Experience with enterprise architecture, integration patterns, data governance, security controls, regulated environments, vendors, budgets or capacity planning.
  
  Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.