Manager, SIRC Service Owner, Security Inquiry Response Centre (SIRC)

The Service Owner is accountable for the overall delivery, strategic direction, and continuous evolution of the SIRC service. This role leads global SIRC operations, ensures high quality and timely delivery of services and projects, and drives strategic initiatives to support growth, scalability, technology enablement, and operational excellence. The leader partners closely with Global Deloitte Technology (DT) and Governance, Risk & Compliance (GRC) leadership to align priorities, outcomes, and success measures, while developing and coaching SIRC managers to build a high performing, sustainable team. Key responsibilities include: Service Delivery & Accountability

• Responsible and accountable for the end-to-end delivery of SIRC services and projects, ensuring commitments related to quality, timeliness, and stakeholder expectations are consistently met.
• Oversee operational performance, identifies risks and escalations, and ensures appropriate mitigation actions are in place.
• Ensures SIRC operates in alignment with agreed service scope, standards, and governance expectations.
Strategy, Growth & Transformation
• Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives.
• Leads the evolution of SIRC capabilities through process optimization, technology enablement, and resource planning to support increasing demand and complexity.
• Identifies opportunities to enhance scalability, efficiency, sustainability of the SIRC operating model and potential extension of service scope.
Technology & Resource Enablement
• Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience.
• Ensures appropriate resourcing models are in place, balancing demand, capacity, and skill requirements across the SIRC organization.
• Partners with technology and delivery teams prioritize and deliver enhancements that support long term service objectives.
Stakeholder Alignment & Collaboration
• Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes and organizational success.
• Acts as a senior point of engagement for key stakeholders, ensuring transparency, alignment, and effective communication.
• Represents SIRC in leadership forums, providing insight into performance, risks, and strategic initiatives.
People Leadership & Development
• Develops, coaches, and mentors SIRC managers, fostering strong leadership capability and succession readiness.
• Builds a culture of accountability, collaboration, and continuous improvement across the SIRC leadership team.
• Supports talent development, performance management, and engagement to maintain a high performing and resilient organization.
• Consistent, high-quality delivery of SIRC services and projects
• Effective execution of SIRC strategic initiatives and growth objectives
• Strong alignment and partnership with Global DT and GRC leadership
• Development of a capable, engaged, and high performing SIRC management team
  
  Proven experience leading an enterprise scale services or shared service functions focused on Global value in a multi-cultural and multilingual environment.
• Strong strategic planning and execution capabilities
• Experience driving operational excellence, service transformation, and technology enabled improvements
• Ability to influence and align senior stakeholders across technology, risk, and compliance functions.
• Good understanding of Generative Ai capabilities and offering, for personal efficiency and for AI integration in applications.
• Demonstrated people leadership, coaching, and talent development skills
  
  Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte employee Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.