Manager, Operating Model Transformation (Legal Industry)

As a Manager, you will act as the primary steward and co-ordinator of agreed deliverables with clients, own the day-to-day client relationship on site, manage junior team members, maintain a clear understanding of the client's desired outcome and steer the direction of work accordingly, and begin to build expertise in a specific area while helping to identify sell-on opportunities. What you will be working on:

• Assignments across the full legal market - with in-house legal departments, contracts teams and law firms, including projects involving AI and technology-enabled transformation
• Developing deep expertise in one or more LMC domains, and leading and developing multidisciplinary project teams
• Taking primary ownership of the day-to-day client relationship, building trusted working relationships at mid-to-senior stakeholder level
• Actively contributing to business development, including proposals, bid workstreams and the development of new LMC propositions and methodologies
What your day-to-day will look like:
• Supporting the strategic planning and scoping of engagements, owning multiple workstreams and deliverables, and applying knowledge of the client's broader legal context to shape recommendations
• Managing Consultant and Analyst grades, reviewing deliverables, providing timely feedback, and using PowerPoint, Excel, Swift, PairD and Legora as core delivery tools
• Owning and leading client meetings and workshops, communicating clearly and concisely, managing daily client interactions, proactively identifying risks, and staying at the forefront of LMC and AI market trends
• Contributing to scope documents and statements of work, managing engagement budgets, interpreting engagement data, and taking personal accountability for steering work in alignment with client and Deloitte objectives
• Setting clear expectations for junior team members, providing regular and specific feedback, addressing performance concerns promptly, coaching team members and sharing knowledge
• Leading bid workstreams, drafting tender responses, contributing to account management and new offer development, and proactively identifying new opportunities from client engagements
• Leading practice development initiatives, contributing to LMC propositions and thought leadership, and serving as a subject matter resource for other teams
  
  Demonstrable experience in management consulting with a strong track record of delivery across complex, multi-workstream projects
• A solid and growing understanding of the challenges facing in-house legal departments and/or law firms, with the ability to apply that knowledge to shape recommendations
• Proven experience managing and developing people, with a coaching mindset and a commitment to fostering inclusive, high-performing teams
• Strong engagement management skills, including contributing to scope documents, resource planning, budget management and risk management
• Hands-on experience across consulting methodologies including organisational assessments, operating model design, process reengineering, strategy reviews and technology implementations
• A strong and growing interest in AI, legal technology and digital transformation, with the ability to apply emerging trends to client work
• Excellent written and verbal communication skills, with the confidence to engage and influence senior stakeholders, and proficiency in PowerPoint, Excel, Swift, PairD and Legora
• Professional integrity, high levels of personal accountability, and a degree or similar qualification. Relevant certifications such as Prince2, PMI/APM, Prosci or Lean Six Sigma are an advantage
  
  Connect to your Industry
The legal sector is changing fast. Generative AI, digital technologies and rising expectations around efficiency are reshaping how legal services are delivered, and the pace of that change is only accelerating. The Deloitte Legal Management Consulting (LMC) team works with in-house legal departments and law firms to help them rethink their operating models from process, people and technology. We combine consulting expertise with a deep understanding of the legal sector, helping clients move from strategy to practical, technology-enabled transformation. Deloitte Legal in the UK is part of the global Deloitte Legal network, with over 2,500 legal professionals in more than 85 jurisdictions, making it one of the largest legal businesses in the world. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., By connecting legal expertise and technological innovation, we're creating a new future for law. We blend great advisory capabilities with the technology, process and change management skills to move from advice to implementation and managing legal operations. We are delivering to legal buyers the Deloitte promise of practical solutions to real business problems. Join us and experience the future of law, today. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "At Deloitte I am encouraged to work from home whenever it's convenient. My hours are flexible - if I want to start earlier or later I can, provided I work my weekly hours overall. There are loads of non-work-related initiatives going on that you can become involved in." - Becky, Deloitte Legal "Our ability to seamlessly integrate legal services into broader solutions offered by Deloitte is a differentiator as compared to traditional law firms. Deloitte also has some impressive proprietary technology which we can use to streamline/improve the delivery of legal services. We are ahead of the competition in this regard, including the other Big Four." - Benjamin, Deloitte Legal, For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.