Manager - Learning Experience

We are recruiting for a Learning Experience Manager to join our Learning and Development team. This role will play a key part in building a culture that reflects the Group's values, enhances the colleague experience and supports the ambition to become a Top 10 Great Place to Work. The Manager role will lead a large team made up of Learning Experience, Skills & Governance Specialists as well as a co-ordinator, shaping high-quality learning products and services that build organisational capability and prepare the Group for current and future skills needs. The role holder will oversee the governance, design, delivery and continual improvement of the Group's learning offer, including monitoring of the centralised learning budget, oversight of programme frameworks, development of our Academies and future products, alongside delivering high quality compliance learning. A strong focus on learner engagement, impactful experiences and ensuring investment aligns with organisational priorities is central to the role. Working collaboratively with colleagues across the People function and wider organisation, the Learning Experience Manager will have a responsibility for governance, maintain strong stakeholder relationships and guide the development of aligned, well-governed learning initiatives. They will coach and develop their team, maintain robust risk and financial governance, ensure regulatory compliance and use data-informed insight to drive a culture of continuous learning, accountability and future-ready skills at scale. We operate on a team led hybrid approach with at least 2 days a week in our Coventry office and travel to Manchester when needed.

To be successful you'll bring a strong leadership background from ideally People, Learning, or Project Management and know how to harness your team's expertise to create exceptional learning experiences. You'll be structured, adaptable, and skilled at delivering consistently while responding to changing organisational needs. Forward-thinking and evidence-led, you'll champion innovation, measure outcomes, demonstrate ROI, and communicate insights clearly to senior stakeholders. For this role you'll need to have:

• Extensive experience of being a people manager of a large, multi-skilled team.
• Strong communication skills with the ability to persuade and influence at all levels.
• Process design and management, with the ability to create consistent and reliable ways of working.
• Experience of effective resource planning, allocating work based on strengths, development needs, and priorities.
• The ability to drive engagement with learning products and development pathways.
• A strong focus on outcomes and be insights driven, with the ability to use data to inform decisions and measure impact.
• Experience of effective budget management.
Experience in these areas would be helpful:
• Understanding of modern learning principles
• Financial Services
  
  In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.
Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters


• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining the Coventry Building Society Group We reserve the right to close this advert early if we receive a high volume of suitable applications.