Manager - Enforcement

The Enforcement team oversee the Commission's approach to the case management of regulatory and criminal investigations. This role involves leading the Enforcement team in the analysis, collation, presentation and advice to senior colleagues and executives on complex matters. Additionally, recognising and identifying issues of risk which will include novel, contentious, precedent setting, reputation and financial considerations that may have implications for the Commission.

The Enforcement team leads complex and high-impact investigations into regulatory and criminal matters, helping the Commission deliver its statutory objectives and ensuring gambling is fair, safe and free from crime. Operating across both regulatory and criminal environments, the work is varied, challenging and often high profile. As a senior leader within the team, you will operate in a varied and challenging environment, providing clear direction, sound judgement and leadership on complex, sensitive and novel cases, ensuring investigations are conducted to the highest professional standards and deliver effective regulatory outcomes.

Our offer to you:

Civil Service Pension, with 28.97% employer contribution. Click for more information
26 days' holiday, rising to 29 days after two years' service (pro rata)
Holiday purchase scheme (option to buy up to five extra days annual leave)
Flexible working & family friendly policies, minimum 1 day a week in the office however this may need to flex to business need
Ergonomic, fully accessible office, very close to Birmingham New Street Station
Open, collaborative and people focused culture

Your responsibilities:

Proactively build effective working relationships with key internal and external senior stakeholders and Commissioners, including national and international bodies, agencies and other regulators, providing expert advice and guidance. Ensuring AML specialists contribute to enforcement cases and matrix managing their work as required.

Providing senior investigative direction and oversight to both regulatory and criminal cases.

Lead on post-implementation evaluation / lessons learned exercises, ensuring that best practice is captured and disseminated appropriately, fed into other workstreams to deliver continuous improvement in our understanding and handling of issues arising and in the development of future policies

Embed risk and issue management monitoring to identify, assess, prioritise and respond to risks to regulated operator/entity compliance with the Gambling Act 2005 and related Regulations, the Licensing Objectives, the License Conditions and Codes of Practice and other published guidance

Contribute and review the development and delivery of strategies, business planning and operational guidance notes (OGN) in place to maximise the effectiveness of the Commission Enforcement capability

Lead the Issue Management Group and Case Management Group triage process and the wider programme activity. Present case findings to the Commission's Regulatory Panel and National Lottery Committee and, where necessary, the Gambling First Tier tribunal in disputed cases

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their manager.

Experience of leading multi-disciplinary teams including obtaining and considering legal advice

Experience of complex, criminal, or regulatory investigations

Excellent interpersonal and communication skills with a track record of working well and leading a team with experience of developing and maintaining stakeholder relationships, both internally and externally

An ability to prioritise and work to tight deadlines, along with multi-tasking in a fast-paced working environment, whilst still maintaining a strong attention to detail.

Desirable criteria:

Knowledge and familiarisation with AML principles and legal requirements

Criminal or Lottery investigation experience

Experience and passion for continuous improvement in a regulatory or investigative environment

Experience of risk and issue management, escalation and mitigation/ resolution