Manager, Customer Regulatory Support

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role. What you will do:

• Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
• Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
• Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
• Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
• Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
  
  Bachelor's degree in a science/engineering or related field required, advanced degree beneficial
• Minimum 2 years' experience in product management, product support, or quality in a life sciences company
• Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products
• Demonstrated ability to balance resources, timing and quality of outcomes
• Proven leadership skills and experience leading global teams
• Strong written and verbal communication skills, fluent in English
Travel:
• Ability to travel - opportunities for occasional international travel
It would be a plus if you also possess previous experience in:
• Managing a global cross functional team