Manager, Business Architect, Consumer

Are you passionate about helping organisations fundamentally rethink how they operate? Do you understand how strategy becomes an operating model, how operating models become end-to-end processes, and how changes in one part of an organisation affect the wider enterprise? Can you challenge established assumptions and help senior leaders imagine a different future, rather than simply improve the organisation they already have? Do you understand how AI, data, automation and core technology platforms are changing the choices organisations can make about work, decision-making, accountability and organisational structure? If so, this role offers the opportunity to help leading Consumer organisations redesign how they operate for the future. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In Operations & Industry Domain Solutions, we lead with industry knowledge and combine business design, process architecture and transformation expertise with data, AI and technology fluency. Our ambition is to help Consumer organisations redesign how they operate in the agentic era, moving beyond incremental process improvement or adding AI to existing ways of working. This is not a traditional Enterprise Architect or Solution Architect role. You will work alongside enterprise, solution, data, AI and platform architects, but your starting point and primary focus will be the design of the business: its purpose, capabilities, value streams, processes, organisation, governance, decisions, data and ways of working. As a Business Architect, you will hold business vision and technology architecture together. You will help clients design future operating models from first principles, understand enterprise-wide impacts, and translate ambitious designs into practical transformation roadmaps. Your role will be centered on process-led business re-design for the Agentic Era. Your role can change based on specific client request, and market forces, but will cover: Transformation strategy, value and delivery

• Shape transformation strategies, with a clear case for change that sequence changes across process, organisation, data, technology and people, with measurable outcomes
• Prioritise initiatives based on value, feasibility, dependencies and business readiness.
• Build trusted relationships with senior business and technology leaders, communicating business implications to CFOs and COOs as clearly as technology implications to CIOs.
• Contribute to market eminence, bringing informed Consumer industry perspectives to shape our clients strategy and support in the origination of business-redesign opportunities,
Enterprise and AI-enabled operating model redesign
• Lead the design of future operating models that align strategy, capabilities, processes, organisation, governance, data and technology, using AI as a design lens rather than treating it as a set of isolated use cases.
• Explore how AI and agentic technologies could change how work is performed, decisions are made and services are delivered, including the appropriate division of work between people, AI agents, automation and core technology platforms. Identify opportunities where AI can create measurable value while supporting its responsible and trustworthy use.
• Work with AI, data, engineering and technology specialists from the outset to turn business redesign concepts (broader than use cases) into coherent, practical and feasible solutions.
• Help leadership teams rethink how their organisation would operate in response to AI, challenging established assumptions, using evidence and clear design principles.
• Translate strategic ambition into a coherent operating model blueprint, transition states and transformation roadmap, support the design and delivery of the future operating model
• Assess the enterprise-wide impact of change across processes, roles, controls, data, systems and performance measures.
• Manage Deloitte and client teams, to design and deliver and ensure alignment between business and technology
Capability & Process Architecture
• Define and apply industry specific capability models, value streams, process taxonomies and use to drive end to end transformation
• Gather and analyse business requirements, identify where processes should be simplified, standardised, eliminated, automated or fundamentally redesigned, and define future-state processes
• Build client business architecture maturity including set up of business architecture / process tooling (either Deloitte specific tools or Signavio, IgraphX etc.)
Technology fluency
• Understand how core platforms, including ERP, CRM, data platforms and workflow technologies, enable or constrain end-to-end processes.
• Explain where business processes intersect with systems, data, integrations and technology ownership, and where they extend beyond the core platform.
• Challenge technology-led decisions that do not support the intended operating model or business outcomes.
• Work with Deloitte Enterprise Architects to help clients distinguish genuinely differentiating requirements from those that should align to platform standards.
  
  We are looking for people who embrace change, bring deep practical experience and can operate credibly at both strategic and delivery levels. Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:
• Proven depth of knowledge of the core operations and market trends in one or more of the following industries:
• Retail
• Consumer Packaged Goods
• Transport and Logistics
• Airlines
• Legal
• Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors
• Experience working across a variety of tools such as Excel, Powerpoint, Jira, Data Visualisation (e.g. PowerBi / Tableau) and Process Modelling tools (e.g. Signavio)
• Previous consulting experience, or experience of a mid-level operational role in at least one Consumer organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Experience developing business cases, or case for change
• Experience of managing a small team or workstream incl. management of risks, issues and dependencies to ensure projects are delivered smoothly
This role is unlikely to be the right fit if your experience is primarily as an Enterprise Architect without substantive business re-design or process-design experience.

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology & Transformation "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based Edinburgh, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.